Clients come to the Legal Wellness Institute (LWI) during some of the most challenging periods in their lives. When they arrive at our office, they are struggling with illness, loss and the uncertainty of legal proceedings. Although it is the last thing any of us would expect, LWI clients always find a way to say thank you for our work.
Yesterday, our legal services coordinator, Jonathan Riedel and one of our legal interns, Ellen Degnan, received a noteworthy thank you. It was from a client with whom they had been working with on an administrative agency dispute. After weeks of diligent effort, they secured a favorable decision without the client having to go to a hearing. As you can see, the client was delighted with the outcome.
Ellen said, “Receiving this gift filled me with joy because it offered a glimpse of our client’s joy, her relief, even days after we celebrated the good news together. There is no better feeling.”
LWI is thankful for the opportunity to do work that matters and frequently, for the gratitude of our clients. Of course, we never ask for a thank you, but those two words are always nice to hear.